Electrical System:software

NHTSA campaign 17V272000 · announced April 21, 2017 · filed by Daimler Vans Usa, Llc · 3 units affected

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

The risk

The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

What to do

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles covered by this recall

Source: National Highway Traffic Safety Administration public recall data. This page reports official records and is not legal or repair advice.