Mercedes-benz Recall 21V00J000: Electrical System, Software

NHTSA recall 21V00J000 · announced December 27, 2021 · filed by Mercedes-benz Usa, Llc · 1,239 units affected

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).

The risk

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

What to do

The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

Official NHTSA recall notice →

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles covered by this recall

• 2022 Mercedes-benz Eqs 450
• 2022 Mercedes-benz S 500
• 2022 Mercedes-benz S 500 4matic
• 2022 Mercedes-benz S 580
• 2022 Mercedes-benz S 580 4matic

Source: National Highway Traffic Safety Administration public recall data. This page reports official records and is not legal, medical, or repair advice.