Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature
CPSC recall 09734 · announced April 7, 2009 · Ademco De Juarez S.r.l · 7,000 units affected
The product
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.
The hazard
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
What to do (per CPSC)
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Notes
Incidents (per CPSC): None reported.
Sold at: Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.
Consumer contact: For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm's Web site at www.security.honeywell.com
Source: U.S. Consumer Product Safety Commission public recall data. This page reports official records and is not legal, medical, or repair advice.