Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
CPSC recall 11294 · announced August 2, 2011 · Cloud Engines Inc. Of San Francisco, Calif · 9,500 units affected
The product
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
The hazard
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
What to do (per CPSC)
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device. Remedy type: Refund
Notes
Incidents (per CPSC): Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Sold at: Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
Consumer contact: For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com
Source: U.S. Consumer Product Safety Commission public recall data. This page reports official records and is not legal, medical, or repair advice.