Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
CPSC recall 18722 · announced February 6, 2018 · Steklarna RogaŠka D.d · 3,300 units affected
The product
The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.
The hazard
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
What to do (per CPSC)
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs. Remedy type: Refund
Notes
Incidents (per CPSC): Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
Sold at: Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the "Tiffany For Business" sales channel in the U.S. from October 2017 through December 2017 for about $60.
Consumer contact: Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.
Source: U.S. Consumer Product Safety Commission public recall data. This page reports official records and is not legal, medical, or repair advice.