WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
CPSC recall 20177 · announced September 9, 2020 · Whill, Inc. (japan) · 1,160 units affected
The product
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
The hazard
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
What to do (per CPSC)
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. Remedy type: Replace
Notes
Incidents (per CPSC): There have been 15 reports of device malfunctions. No injuries have been reported.
Sold at: Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Consumer contact: WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Source: U.S. Consumer Product Safety Commission public recall data. This page reports official records and is not legal, medical, or repair advice.