Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)
CPSC recall 20728 · announced March 19, 2020 · Woom Bikes Usa, Austin, Texas · 5,500 units affected
The product
This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. "Woom" is printed across the bottom tube of the bicycle frame.
The hazard
The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider.
What to do (per CPSC)
Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions. Remedy type: Repair
Notes
Incidents (per CPSC): The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.
Sold at: Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
Consumer contact: Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.
Source: U.S. Consumer Product Safety Commission public recall data. This page reports official records and is not legal, medical, or repair advice.