Category: Vehicles
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2011 Hyundai Sonata Steering Recall: 596 Complaints Came First
On March 29, 2010, an owner filed a complaint with NHTSA describing a steering problem on a brand-new 2011 Hyundai Sonata. It carries ODI number 10322666 — the first entry in what would become one of the largest pre-recall complaint files in our study of 109 recalls. Six years later, on April 5, 2016, NHTSA…
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The Recall Watchlist: 14 Systems With Complaints, No Recall
A recall usually arrives after complaints pile up. But sometimes the complaints pile up and the recall never comes. In our analysis of 11 popular U.S. vehicles — 109 recalls and 20,495 owner complaints filed with NHTSA — we found that vehicle systems with 200 or more complaints had been recalled about 48% of the…
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Car Recall Warning Signs: 63% of Recalls Followed Years of Complaints
Before a car is recalled, someone usually saw it coming — and told the government, in writing. We analyzed 109 safety recalls across 11 popular U.S. vehicles, together with all 20,495 consumer complaints owners filed about those vehicles with the National Highway Traffic Safety Administration. In 69 of the 109 recalls — 63% — at…